Nordic Transfers FAQ

1. What are the Terms and Conditions for Nordic Transfers?

At Nordic Transfers, our Terms and Conditions outline the rules and regulations for the use of our transfer services. By accessing our website or booking a transfer with us, you agree to abide by these Terms and Conditions. For more details, please refer to our complete Terms and Conditions section on our website.

2. What is Nordic Transfers’ Cancellation Policy?

Our cancellation policy allows customers to cancel their reservation up to 24 hours before the scheduled pick-up time to receive a full refund. However, cancellations made less than 24 hours in advance of pick-up will not be eligible for a refund, and the full fare will be charged. Please review our Refund Policy for more information on cancellations and refunds.

3. How does Nordic Transfers handle refunds?

Refunds for cancellations made within the stipulated time frame will be processed back to the original payment method used for booking. Please allow 7-10 business days for the refund to reflect in your account. However, late cancellations or no-shows are not eligible for refunds. For more details, please refer to our Refund Policy.

4. What happens if I miss my scheduled pick-up time?

If you miss your scheduled pick-up time, please contact our customer service team immediately. Depending on the circumstances, additional charges may apply for rescheduling or arranging a new transfer. We advise passengers to be punctual to avoid any inconvenience.

5. How long does the driver wait for airport pick-ups?

For airport pick-ups, our drivers will wait at the agreed airport pick-up point free of charge for a maximum of 60 minutes. If your flight is delayed for more than one hour, the pick-up is subject to availability. Please ensure timely communication with our driver to avoid any issues.

6. What if I have excess luggage?

Passengers are responsible for selecting an appropriate vehicle according to the amount of luggage they have. Additional charges may apply for excess luggage, and we reserve the right to refuse service if the luggage poses safety risks.

7. Can I modify my booking details?

Yes, customers can modify their reservation details, including pick-up time, date, or location, within the cancellation window at no additional charge, subject to availability. However, modifications made less than 24 hours before the scheduled pick-up time may not be possible.

8. What happens in case of force majeure events?

Nordic Transfers cannot be held liable for delays, changes, or cancellations of service due to force majeure or other unforeseeable circumstances beyond our control. This includes accidents, police checkpoints, acts of terrorism, extreme weather conditions, etc.

9. How do I contact Nordic Transfers for assistance?

For any further questions or concerns regarding our services, please don’t hesitate to contact our customer service team. You can reach us via phone or email, and our representatives will assist you promptly.

10. Where can I find the complete Terms and Conditions?

For the complete details of our Terms and Conditions, including our Refund Policy and Liability clauses, please visit the Terms and Conditions section on our website.