Nordic Transfers Refund Policy
At Nordic Transfers, we strive to provide excellent service to our customers. We understand that plans can change unexpectedly, and we aim to offer a fair and transparent refund policy. Please review the following guidelines regarding refunds for our transfer services:
- Cancellation Window: Customers may cancel their reservation up to 24 hours before the scheduled pick-up time to receive a full refund. Cancellations made within this timeframe are eligible for a refund of the total booking amount.
- Late Cancellations: Cancellations made less than 24 hours before the scheduled pick-up time will not be eligible for a refund. In such cases, the full fare will be charged.
- Refund Process: Refunds for cancellations made within the stipulated time frame will be processed back to the original payment method used for booking. Please allow 7-10 business days for the refund to reflect in your account.
- No-shows: Failure to cancel a reservation and not showing up for the scheduled pick-up will result in the full fare being charged, and no refund will be issued.
- Modification Policy: Customers can modify their reservation details, including pick-up time, date, or location, within the cancellation window at no additional charge, subject to availability. However, modifications made less than 24 hours before the scheduled pick-up time may not be possible.
- Contact Information: To cancel or modify your reservation, please contact our customer service team at least 24 hours before the scheduled pick-up time. You can reach us via phone or email, and our representatives will assist you promptly.
Please note that the refund policy outlined above is subject to change without prior notice. We recommend reviewing the terms and conditions at the time of booking to ensure compliance with the latest policy.
If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact us. We appreciate your understanding and cooperation.
